This is by far one of the most important questions we get. While our goal is to have 100% Success Rate for sending and receiving for every single Member, this doesn’t always happen and there needs to be consequences for purposefully abandoning or neglecting your Swap.

We call this an Incomplete Swap

(We understand that sometimes you need to Leave a Swap after you Join it – you can do so on the Swap Page anytime before the Matched Date with no penalties.)

Examples of Incomplete Swaps

As part of our Commitment to Swap Success, we require all participants to update their Swap Status several times during the Swap, here are a few examples of not completing or abandoning your Swap:

If you do not Update your Swap Status to Confirmed on/before the Confirmation Deadline you will be immediately removed from that Swap.  Your account will be flagged as Unconfirmed. If this happens more than once, this is considered an Incomplete Swap.

If you do not update your Sent Status with a Sent All Date before the Swap End Date, even if your Matched Members Log as Received from you, this is an Incomplete Swap.

If you do not update your Received Log – you must complete and finalise your Log on/after the Swap End Date.

If you are reported by several of your Matched Member(s) as Did Not Receive From on their Finalised Received Log.

Incomplete Swap Penalties

First-Time Swappers: If you fail to Successfully Complete your First Swap, your Login will be deactivated, and you will not be allowed to participate in any further Big Christmas Swaps. 

All Others: Your Account will be flagged with an Incomplete Swap. You will be restricted to the same Limited Swap Options as First-Time Swappers, until you Successfully Complete another Swap. If you are flagged with another Incomplete Swap within 12 months, your Login will be deactivated and you will not be allowed to participate in any further Big Christmas Swaps. 

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