There are a few questions we get repeatedly when New Users are trying to Join or Complete our Swaps, please see if one of your Questions/Problems is listed below.
How do I Join a Swap? / I am having trouble with Swap Registration.
In order to Join any Swap you first must ensure you are Logged In.
Then, visit the All Swaps Page to see if Registration has begun for your desired Swap, if so, click the ‘Visit Swap Page To Join” link.
Once on the Swap Page, if the Swap is open for Registration, and you are eligible to participate in that Swap, you should see the Registration Form under the Heading: Step 1) Registration Form.
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NOTE: Since we are always improving our site and updating the Swap processes and procedures, even if you have participated in the past, we update the How Swaps Work page annually and require that every Member confirm that they have read and Understood the page before being able to Join any Swaps each year. If you have not yet done this when you will receive a message on the Swap Page instructing you to do so before you can Join any Swaps for that year.
How Many Swaps / Which Swaps… Can I Join?
You can Join any/all Swaps that you’re eligible to participate in. New Members/First Time Swappers may be limited to which Swaps they can Join, or the Number of matches they can receive within a Swap. However, at this time, Verified Swappers and above can Join an unlimited number of Swaps.
Swap Eligibility may be based on any/all of the following:
Location: Some Swaps are only open to USA residents, some are only open to World (non-USA) Members, and some Swaps are open to both, but have restrictions on the Number of USA-Based participants.
Membership Rank: Generally Speaking ‘New Members/First Time Swappers’ will have only have access to a limited number of Card Swaps (not Ornament Swaps) or the number of people they can be matched with will be limited. However, Members of Any Rank can join Premium Swaps as there is a registration fee, which helps to ensure successful participation within the Swap.
Specific Awards: From time to time we may offer specific Swaps or Gift Exchanges for Members which have a Specific Rank/Status. Examples: For those who have supported us on Ko-Fi earn a special Swap Elf Award, or a gift exchange amongst all of the ‘Favourite Swappers‘.
Visit the All Swaps Page to read the specific Eligibility requirements for each Swap.
Which Swaps have I already Joined? / What Steps have I completed?
You can see a list of CURRENT SWAPS on your My Membership Page, it will also show you which Steps you’ve completed within each individual Swap.
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You can also see which Swaps Steps you have Completed (also known as your Swap Progress) on each individual Swap Page. Your progress is noted in the top section showing all Required Steps, as well as within each Step Section. If you have Joined the Swap you will see STEP COMPLETE under Step 1) Registration Form.
You will also see the next two Step Sections and the specific dates assigned for each step these sections will ONLY be visible if you have successfully Joined the Swap.
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How do I Confirm? / I can’t Confirm my Swap!
PREMIUM SWAPS do not require Confirmation, you will be matched after Registration Ends. See individual Swaps for details on the date your Swap List will be available.
For All Other Swaps:
You will ONLY be able to Confirm each of your Swaps during SPECIFIC Confirmation Dates, after Registration has closed. This is to ensure that our registrations aren’t abandoned and that we only share the personal information of those who are committed to and understand the How Swaps Work process.
Double Check the Confirmation Start / Closing Dates!
These are noted within the Required Step List for each Swap, which is visible at the top of each Swap Page a well as on your My Membership page under ‘Current Swaps’.
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As we begin matching participants as soon as the Confirmations are received, if you have missed the Deadline for Confirmation unfortunately we will not match you, and you will be removed from the Swap.
Where is my Swap List / Group Addresses?
You will be able to find your Swap List (the Names & Address(es) you are meant to Send to) after the date mentioned within the section Step 3) Your Swap List & Sent Date
YOUR SWAP LIST WILL NOT appear on your My Membership Page, and you will NOT BE EMAILED the list.
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Once you have been matched, the following section will appear within Step 3) Your Swap List & Sent Date.
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When you Swap List is Available you will see the SWAP SENT DATE Form above your Swap List. A button will appear that says ‘CLICK HERE TO VIEW/HIDE YOUR SWAP LIST’. This will show the entire list of everybody you have been matched with for this particular Swap. For some Swaps this will be only one person, for some it may be 40+ Names & Addresses (which is why we have added the ability to show/hide the List.
Click on the View/Hide Swap List to see the names and addresses of those you must send to. You can also click the Print This Swap List to open a print dialogue – which can also be used to ‘Print as PDF’ if you wish to save the list as a file.
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